Shipping

Shipping policy

 

UK next day delivery is free of charge on orders over £100.00.  For orders under £100.00 a delivery fee of £2.95/£4.95 (depending on the service you choose at checkout) applies.  This will be calculated and displayed at checkout.

UK orders placed before 3pm are usually despatched the same day (excluding weekends and public holidays). Deliveries are made using Royal Mail Tracked service. Depending on the service you choose at checkout you should receive your order the next working day (Royal Mail Tracked 24) or within two working days (Royal Mail Tracked 48). You will receive a notification e-mail containing a Royal Mail tracking number when your order has been despatched.

If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us at customer.service@abouttherun.co.uk with your name and order number and we will look into it for you.

In-store pickup

You can elect to pickup orders from our store in Kingston upon Thames. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 hours. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10:00-17:00 Monday to Saturday and 11:00-16:00 on Sunday.  Please have your order confirmation email with you when you come.

About The Run

About The Run is an independent specialist running store in Kingston-upon-Thames, South West London.

We opened our doors in January 2025 and can't wait to welcome you into our store soon!

Hannah, Fran and Lupo

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We believe that running should be for everyone and everybody.

Since opening our doors in January 2025, our aim has been to make our store feel welcoming and inclusive no matter what step or stage you are at in your running journey.

We believe that finding the perfect running shouldn't be complicated or feel overwhelming.

We are here to help simplify the process and provide the highest level of customer service, advice and motivation so you can focus on the run.

How We Can Help You In-Store

  • 3D Gait Analysis

    Finding the perfect running shoe can feel overwhelming, RUNRIGHT-3D helps to simplify the process. We use 3D cameras to analyse your stride and match you with the best shoes in minutes.

  • Run Club

    Join our social weekly run club where all paces and runners are welcome. We'll get started in February 2025. Want to be the first to hear about our in-store events? Sign up using the link below.

  • Injury Clinic

    Coming Spring 2025. We'll be partnering with experts to help you along your running journey. Our clinic space will be home to our partner Physiotherapist, Movement Coach, Sports Dietitian and more!